Shipping
It takes 5-14 days to create a new art. We offer free delivery across Dubai. Shipping across UAE is possible but shipping time and fees will vary depending on the destination.
PURCHASES
If you wish to purchase any product or service made available through the Service or Online Shop (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your full name, email, phone (mobile or landline), billing & delivery addresses. Payment can be made via Bank transfer or cash payments.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item has been damaged in shipping. Please provide photographs of proof of damage when you email info@ecoart.ae. If you receive the wrong item, let us know and we will make it right!
Return Policy
Your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase. All returned items may be returned within 15 days of receiving your item for a full refund minus shipping costs.
To start a return, contact us at info@ecoart.ae. We will send you instructions to return your package. Items sent back to us without first requesting a return will not be accepted. Once your merchandise is received and inspected, you will be issued a credit or sent the exchange merchandise you selected.</p<
Moss
If kept under optimal conditions, moss can last up to 8 or 10 years.
The answer here is NO.
We do not recommend any spraying or watering the preserved plant because this can lead to diluting the substances used in colouring and preserving the plant initially. Moss feeds with humidity and this is why it keeps great control of the humidity within interior spaces. Kept in normal parameters, it requires at least 40% humidity to keep its elasticity.
Moss does not require any maintenance, direct natural light, watering or trimming, and are resistant to temperature changes. However, it should be avoided from high temperatures or halogen lamps, a few factors that can lead to premature drying of the plant. Moss is a natural preserved plant that does not emit carbon dioxide or toxic substances and does not contain allergens or irritants.
It is a good indicator of humidity of a space. Although it is preserved, it absorbs moisture from the air and becomes stiff and rough when the room humidity drops below 40%. However, it regains its elasticity with the restoration of moisture. Moss also has antistatic properties, so no dust is added.